Common Errors

What does "Email already in use" mean?

This error appears when you try to add a team member with an email that's already registered in Metanoa.

Why This Happens

• The person already has a Metanoa account, possibly from working at another clinic
• Someone at your clinic already used this email
• There's a typo and you accidentally entered an existing email

How to Fix It

• Double-check for typos in the email address
• Ask the person if they have an existing Metanoa account
• Contact Metanoa support if the person worked at another clinic using Metanoa

Related Topics

• How do I add a new team member?
• Can two staff members share the same email ID?

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Why isn't my session showing on the calendar?

If you created a session but can't see it, here are common reasons.

Possible Causes

• You're looking at the wrong date
• You're in a different branch than where the session was created
• The session was created in a department you don't have access to
• Filters are hiding certain sessions

How to Fix It

• Click "Today" to make sure you're on the current date
• Check the branch dropdown in the top right corner
• Clear any filters that might be applied
• Ask your Admin about your department access

Related Topics

• How do I switch between branches?
• How do departments control what team members see?