Troubleshooting & FAQs
Data and Privacy
Is my data secure?
Yes! Metanoa takes data security seriously.
Good to Know
- All client information is protected and only accessible to authorized team members
- Role-based permissions control who can see what
- Data is stored securely in the cloud
Related Topics
- How do I control what each role can see and do?
- What can each role do in Metanoa?
What happens to data when someone leaves?
When a staff member is removed, their past work stays in the system.
Good to Know
- Their old notes, reports, and completed therapies remain visible
- Nobody can edit their past notes after they're removed
- Clients they worked with stay in the system for continuity of care
- Their login access is removed immediately
Related Topics
- How do I remove someone who left the clinic?
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